Public opt-in evidence
FreshStart SMS Consent
This page documents the exact SMS opt-in presented on the FreshStart delivery-request form. The SMS checkbox is separate, optional, and unchecked by default. A customer may submit a delivery request without consenting to SMS.
How consent is collected
- The customer visits the publicly accessible delivery-request form.
- The customer may provide a phone number for delivery coordination without selecting SMS consent.
- To opt in to SMS, the customer deliberately selects the separate optional checkbox shown above.
- FreshStart records whether consent was provided, along with the date, time, and source of the opt-in.
Messaging purpose
Messages are limited to customer care and account notifications related to delivery requests, rental agreements, delivery scheduling, payment status, equipment service, and customer support.